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Intermediate 20 min
Incident Response for Ops
Runbooks, escalation, postmortems, and blameless culture. What to do when things go sideways.
“The first rule of incident response: don't make it worse. The second rule: write down what happened so you don't do it again.”
What you'll learn
RunbooksEscalation matrixIncident commandsPostmortems
Runbooks are step-by-step procedures for common incidents. Write them before you need them - during an incident is too late. Include: symptoms, likely causes, diagnostic commands, resolution steps.
Blameless postmortems: document what happened, when, why, and what prevents recurrence. No blame - the goal is system improvement, not finger-pointing. Share broadly.